Payments & Receipts
- In accordance with New York State Department of Motor Vehicles Commissioner's Regulations (Title 15, Part 76.8), "A receipt is to be issued each time monies are paid to the school for instruction, training, materials, or for any service for which it is licensed and may make a charge.
- All packages are sold as-is. No additions, substitutions, or subtractions of any service can be altered within the package.
- Any single service or package purchased and not redeemed or completed within 1 year of the purchase date will be considered null and void and no longer redeemable.
- No refunds will be given after 30 days of any purchase.
- Refunds are only given if the driving school is unable to perform the service.
- Prices are subject to change at any time.
Travel Surcharges
- With a purchase of a package or individual lesson, pick-up locations outside of our standard radius (measured from our main office in Hicksville, NY) will incur the following additional charges:
Further than 6 miles: $75 (Package) / $20 (Individual)
Further than 10 miles: $100 (Package) / $25 (Individual)
Further than 15 miles: $150 (Package) / $30 (Individual)
Further than 20 miles: $200 (Package) / $35 (Individual)
Cancellations, No-Shows & Lateness
- Cancellations or changes that are made less than 24 hours prior to the scheduled driving lesson and/or 5-Hour Pre-Licensing class will forfeit the ability for the student to take a make-up lesson and/or re-take the 5-Hour Class.
- Any student registered for the 5-Hour Pre-Licensing Class that does not show will forfeit the ability for the student to re-take the class.
- Upon arrival, instructors wait 15 minutes for scheduled driving lessons or road tests; student no-shows forfeit the appointment without refund, and rescheduling requires a new full payment.
- Lesson time begins upon instructor arrival at the student's location; student lateness reduces lesson duration, while instructor lateness adds equivalent time.
Lesson Rules & Safety - Students must have their valid, physical New York State Learner’s Permit on their person for every single driving lesson. Pictures or copies are not accepted. If a student arrives without their physical permit, the instructor cannot legally allow them to drive, the lesson will be canceled, and the student will forfeit the lesson without a refund.
- Level Up Driving School reserves the right to refuse the use of our vehicles for a road test if the instructor determines the student is not adequately prepared or safe to drive. In this event, the road test portion of the package will be forfeited.
- Instructors reserve the right to cancel a lesson immediately, without refund, if they suspect the student is under the influence of alcohol, drugs, or is otherwise severely impaired or acting in an unsafe manner.
- We reserve the right to substitute instructors or vehicles for any lesson or road test without prior notice due to scheduling, illness, or mechanical issues.
Under 18 State Laws - Students who are below the age of 18 will not receive their full driver’s license and only obtain a Junior driving license if they do not have their MV-285 course completion course that is only administered through a driver’s education program. Level Up Driving School only offers the 5-hour pre-licensing class with an MV-278 course completion certificate; the MV-278 certificate is a prerequisite for a road test but does not satisfy the High School/College Driver Education requirement (MV-285) needed to obtain a Class D driver license before age 18.
- Under New York State law, students under the age of 18 must hold a learner permit for at least six months and complete 50 hours of supervised driving—including 15 hours at night—verified by a signed MV-262 Certification of Supervised Driving form before they are eligible to take their road test.
Liability, Communication & Property - Liability Disclaimer: While Level Up Driving School takes every precaution to ensure the safety of our students and vehicles, the student acknowledges that motor vehicle operation involves inherent risks. Level Up Driving School is not liable for any injuries, damages, or losses sustained during training, except in cases of gross negligence.
- Communication Policy: By enrolling in a course, the student agrees to receive communications from Level Up Driving School via email, phone, or text message regarding scheduling, updates, and policy changes. It is the student's responsibility to provide accurate contact information.
- Personal Property Policy: Level Up Driving School is not responsible for any personal belongings left in our vehicles or at our facilities. Students are responsible for checking their belongings before exiting the vehicle.